FAQ

1. Do you charge for shipping?

We currently offer free shipping on all orders, regardless of location. Our pricing is fully transparent — there are no hidden handling or delivery fees added at checkout. Shipping times may vary slightly based on your destination, but we aim to make every delivery smooth and hassle-free. Our goal is to ensure you receive your order as quickly and conveniently as possible.

2. How long does delivery usually take?

Delivery times can vary depending on your country, local courier efficiency, and seasonal demand. In most cases, orders arrive within approximately 3–10 business days once dispatched. However, in rare situations such as holidays, customs delays, or remote-area deliveries, it may take a little longer.

3. How can I track my order?

Once your order has been shipped, you’ll receive a tracking link by email so you can monitor your package’s journey. Updates are usually reflected within 24–48 hours after dispatch. If you’re unable to track your order or the information hasn’t updated for a while, feel free to contact us and we’ll be glad to check it for you.

4. What is your return and exchange policy?

We completely understand that shopping online can be tricky at times. If you’re not fully satisfied with your purchase, you can request a return or exchange within 14 days of delivery. Simply email support@laaxiv.com and we’ll guide you through the process and provide the appropriate return address. Returned items should be unused, unworn, and in their original packaging to qualify for a refund or exchange.

5. How can I reach your customer support team?

Our support team is available to assist with questions about your order, product details, or returns. You can reach us anytime at support@laaxiv.com — we usually reply within 24–48 hours on business days. During peak seasons, responses might take a bit longer, but we always make sure every message gets answered.

6. Which payment methods do you accept?

We accept a wide range of secure payment options including Visa, MasterCard, American Express, PayPal, and other trusted providers. All payments are processed through secure, encrypted gateways to protect your information. Your personal details remain confidential at all times.

7. Is it safe to shop at LAAXIV?

Yes — we take your privacy and online safety seriously. Our website uses SSL encryption and recognized payment processors to keep your information secure. While no online platform can be 100% immune to risk, we follow best practices and comply with industry standards such as GDPR to protect your data.

8. Are your products sustainable or eco-friendly?

We’re continuously working towards becoming more sustainable as a brand. Many of our products are sourced from responsible suppliers who focus on eco-friendly materials, ethical production, and long-lasting quality. While not every item is fully sustainable yet, we’re making steady progress to expand our environmentally conscious collection.